At ck8, we take your privacy seriously. This policy explains exactly what personal data we collect, why we collect it, how it's used, and the rights you have as a player on our Malaysian online gaming platform. We are committed to handling your information with transparency and care.
Our Privacy Commitments
ck8 is built on a foundation of trust. Here are the core principles that govern how we handle your personal information.
All personal data stored on ck8's servers is encrypted using industry-standard AES-256 encryption, keeping your information safe from unauthorised access.
ck8 does not sell, rent, or trade your personal data to third parties. Your information is used strictly for platform operations and your gaming experience.
You have the right to access, correct, or request deletion of your personal data at any time. Our support team is available 24/7 to assist with data requests.
Our data practices align with international online gaming data protection frameworks, ensuring your privacy is treated with the highest standard of care.
Payment data processed through Maybank, CIMB, Touch 'n Go, and other Malaysian payment gateways is handled with PCI-DSS aligned security protocols.
You can opt out of promotional communications from ck8 at any time through your account settings or by contacting our support team directly.
This Privacy Policy ("Policy") describes how ck8 ("we", "us", "our") collects, processes, stores, and protects personal data submitted by users ("you", "your") when accessing or using the ck8 online gaming platform, including our sports betting, casino, and slots products.
This Policy applies to all players accessing ck8 services from Malaysia, including those based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Bangsar, Kota Kinabalu, and all other regions across the country. By creating an account with ck8 or using our platform in any capacity, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy.
When you register and use ck8, we collect personal data that is necessary to provide you with a safe, compliant, and enjoyable online gaming experience. The categories of data we collect include:
ck8 uses your personal data for the following legitimate purposes:
To create and manage your player account, verify your identity, process deposits and withdrawals in MYR, and ensure the security of your account at all times.
To provide access to all ck8 products including the sportsbook, live casino games, roulette, slots, and live sports markets such as the English Premier League (EPL), Malaysia Super League, UFC, and badminton. Your gaming data enables us to personalise your platform experience.
To meet our obligations under applicable anti-money laundering (AML) and Know Your Customer (KYC) requirements, including age verification to confirm players are at least 21 years old in accordance with applicable Malaysian norms for online gaming.
To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other activities that may violate our Terms & Conditions or applicable laws.
To respond to your queries, resolve disputes, process complaints, and improve the quality of our 24/7 live support service.
With your consent, to send you promotional offers, bonus notifications, and updates about new games or sports markets on ck8. You may opt out of marketing communications at any time by adjusting your notification settings or contacting our support team.
To analyse usage patterns, conduct research, and improve the overall performance, design, and functionality of the ck8 platform for Malaysian players.
ck8 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small text files stored on your device when you visit our site. We use the following types:
These are strictly necessary for the ck8 platform to function. They enable core features such as session management, login authentication, and security verification. You cannot opt out of essential cookies without affecting platform functionality.
These cookies help us understand how players interact with ck8 — which pages are visited most, how long sessions last, and where navigation improvements can be made. Data collected is aggregated and does not identify individual users.
These cookies remember your preferences such as your preferred language, display settings, and recently viewed games or sports markets, so your next visit to ck8 starts exactly where you left off.
You can control and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ck8 platform and your overall gaming experience.
ck8 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law and regulatory obligations.
Once data is no longer required, it is securely deleted or anonymised in accordance with our internal data destruction protocols.
As a ck8 player, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at the details provided in Section 11.
You have the right to request a copy of the personal data ck8 holds about you, free of charge, within a reasonable timeframe.
If any of your personal data held by ck8 is inaccurate or incomplete, you have the right to request that it be corrected promptly.
You may request that ck8 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You have the right to request that ck8 restrict the processing of your data in certain circumstances — for example, while a dispute is being investigated.
Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receiving your objection, we will cease using your data for that purpose immediately.
ck8 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These include:
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your ck8 account and to never share your login credentials with anyone.
ck8 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes mandatory age verification steps to ensure compliance with this requirement.
If we become aware that personal data has been submitted by a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child may have registered on ck8, please contact us immediately at [email protected].
We encourage responsible gaming and urge all players to be aware of the risks associated with online gambling. For more information on responsible gaming tools available at ck8, including deposit limits and self-exclusion options, please visit our Responsible Gaming page.
ck8 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered players via email or a prominent notice on the ck8 platform at least 14 days before the changes take effect.
Your continued use of the ck8 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed about how we are protecting your data.
The current version of this Privacy Policy is effective as of 1 January 2026. Previous versions of this Policy are available upon request by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way ck8 handles your personal data, our Data Protection team is available to assist you.
Send your data-related queries to:
[email protected]
Available 24/7 directly within the ck8 platform for immediate assistance with account and privacy matters.
We aim to respond to all data-related requests within five (5) business days. For urgent security concerns, please use our Live Chat for the fastest response.
Now that you know how we protect your data, explore everything ck8 has to offer — from live EPL and Malaysia Super League betting to slots and casino games, all in MYR.
21+ only. Please gamble responsibly. Visit our Responsible Gaming page for help and tools.